Custom Order - Handmade - Made To Measure

Shipping from United Kingdom

Processing time

2-3 weeks

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Frequently Asked Questions

Guarantee

This guarantee covers normal domestic use only, commercial use is not covered; it does not cover faults caused by, willful damage, neglect, misuse, inappropriate cleaning, accidental damage & bespoke items. It also doesn't include water damage and other events outside Pine Bespoke Furniture’s control.

Any product which is exposed to extreme heat, i.e., An open fire, or radiator, etc. can cause distortion in the wood which will not be covered under this guarantee. The guarantee is only valid for products purchased, installed and used in the United Kingdom.

Timber

Made from reclaimed scaffold boards. Large / wide boards jointed using biscuits and high-strength glue. Each piece is hand-cut, sanded, and treated for each order, preserving the timber's natural markings for a unique style. If we need to, we use wood filler to fix big and small gaps, cracks, and holes while keeping a rustic look.

As wood is a natural product, it can vary in cracks, grain, and other features. Movements like shrinkage, swelling, and cracking are normal and not considered defects, hence not covered by the lifetime guarantee. Environmental factors such as seasons, temperatures, and humidity may cause adjustments, which we cannot be responsible for.

Wholesale availability

Absolutely! Please feel free to send us a message, and we can dive into all the details together. We're here to discuss everything you need to know.

INTERNATIONAL ORDERS

Please reach out to us to inquire about any potential additional costs for heavy or large items!

Orders for items larger than what can be shipped outside the UK will be refunded, as we can't courier them currently. Buyers are responsible for any customs and import taxes. We do not collect these fees; they are governed by your country's regulations. By purchasing, you agree to pay these fees. If customs fees are unpaid after shipping, we will deduct them from your refund. We are not liable for delays caused by customs.
Please allow an extra 1-3 working days delivery for the UK and up to 7 days delivery for Europe. If you are ordering from outside the UK, please leave a note with your telephone number so we can provide this to the courier.

Cancellation/Returns

You may terminate the contract (return your order), but only after paying any additional delivery or collection fees and a 25% restocking fee. This is entirely at Our discretion.

* On-sale/clearance items are non-returnable unless You decide to exchange them, in that case, you simply need to cover the cost of return and supply a new shipping label. That means no - 25% off since the customer is in charge of both costs.

Varnish colours

Please note the colour can vary slightly depending on the markings of the board. The colour should be used as a guide only.

Stuck on the choice of your new rustic furniture? Let us help!
https://www.etsy.com/uk/listing/1226538587

Powder coating

If you would like your metal item coloured, please purchase this at the same time, stating the colour that you would like from the options above.
This is a fixed price regardless of size, as the bulk of the cost is in the curing time & and cleaning of equipment.

Powder coating is a type of coating that is applied as a free-flowing, dry powder. Unlike conventional liquid paint which is delivered via an evaporating solvent, powder coating is typically applied electrostatically and then cured under heat.
Because no carrier fluid evaporates away, the coating process emits a few volatile organic compounds (VOC).
It is usually used to create a hard finish that is tougher than conventional paint.

https://www.etsy.com/uk/listing/1667951613

What kind of wood is rustic?

Pine, oak, and reclaimed wood are popular choices for crafting rustic furniture due to their natural appearance and durability. These woods showcase knots, grain patterns, and imperfections that enhance the rustic charm of furniture pieces.

What is the meaning of distressed wood?

“Distressing” wood generally means weathering it by hand, using tools or chemicals to add enough imperfections to provide age and character, but not so many that it becomes unusable. Distressed wood can add a rustic aesthetic to a room.